Shipping and Delivery Policy

Last Updated: 17/05/2026

Ba’as Ready-to-Wear Garments Company aims to ensure customer satisfaction and provide a reliable shopping experience. This policy outlines the terms and procedures for returns, exchanges, and refunds.

1. Shipping Costs Within Egypt

  • For orders under EGP 2499:
  • Delivery costs vary depending on the area and range from EGP 75 to EGP 150.
  • Free shipping for orders of EGP 2500 or more.
  • For returns or partial returns of any order in any price range: Delivery and return shipping costs will be applied.
  • Cash on delivery is available, provided that: Shipping costs are prepaid according to the area.

2. Delivery Time Within Egypt

  • Cairo and Giza: 1-2 business days.
  • Other governorates: 3-5 business days.
  • Orders placed after 1 PM will be processed on the next business day.

3. International Shipping (Outside Egypt)

  • Shipping is available to the following countries:
  • UAE – Saudi Arabia – Kuwait – Qatar – Oman – Bahrain.
  • Shipping fees and product prices must be paid in advance.
  • In case of returns:
  • The refund will be processed via bank transfer upon receipt of the product.
  • Delays may occur due to customs clearance procedures, which are beyond our control.

4. Areas Not Shipped To Within Egypt

  • North Coast: Certain areas only, such as:
      • Iberotel Burj Al Arab Hotel
  • North Sinai
  • New Valley
  • North Giza Rural Areas:
    • Tanash – Saqil – Nakla – Al-Kom Al-Ahmar – Dhat Al-Kom – Bartas – Barqash – Manshiet Radwan – Bahramis – Al-Manashi – Jazaya – Kafr Hegazi

5. Important Delivery Information

  • Shipping is handled by:
    • Al Qimma Emirates Express
    • Posta Company
    • Company representatives are available for certain areas
  • Once the order is received from the shipping company, Bas Company is not responsible for the product.
  • The stated delivery time is an estimate and is calculated from the moment the order is placed.
  • Shipping is to the address specified by the customer.
  • Delivery time varies depending on the geographical area.
  • Shipping fees vary based on weight and location.
  • The company is not responsible for delays caused by shipping companies.

6. Order Modification or Address Change

  • If the order is not yet processed:
      • Contact customer service to modify the address.
  • If the order is in the delivery stage:
      • It is best to contact the delivery representative directly (if delivery is within the same area).

7. Order Cancellation

  • Orders can be canceled before receiving notification that the order has been processed and shipped.
  • After shipment, orders cannot be canceled and must be contacted by customer service to complete the necessary procedures.
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